Last updated: 24 July 2026
These Terms and Conditions govern the use of the Notary Public Victoria website and the booking of our notarial services. By using this website or submitting a booking, you agree to these terms.
1. About our services
Notary Public Victoria provides notarial and related document services in Victoria, Australia. The availability and suitability of a service depends on the documents, destination country, identification requirements and applicable law.
2. Bookings and appointments
- A booking request is subject to availability and review.
- You must provide accurate contact, appointment and document information.
- Please bring the original documents and valid identification requested for your appointment.
- Appointment times may need to change if additional verification, witnesses or documents are required.
3. Fees and payment
Fees displayed during booking are based on the selected service and information supplied. Additional work, documents, travel, waiting time, urgent work, after-hours services, legalisation or third-party charges may incur additional fees when disclosed and agreed. Payments are processed through the payment methods available on the website.
4. Changes, cancellations and refunds
Please contact us as soon as possible if you need to change or cancel an appointment. Any cancellation, rescheduling or refund entitlement will depend on the circumstances, work already completed, travel arranged and any policy disclosed during booking or confirmation.
5. Customer responsibilities
You are responsible for confirming the requirements of the receiving authority, overseas jurisdiction, embassy, consulate or other organisation. You must not submit unlawful, misleading, altered or fraudulent documents or information.
6. Notarial limitations
Acceptance, notarisation or certification does not guarantee that a document will be accepted by a particular authority. Unless expressly agreed, information on this website is general information and is not legal advice.
7. Online and mobile appointments
Online appointments remain subject to identity, document and legal requirements. Mobile appointments require a complete and accurate address. Travel and after-hours charges may apply as shown during booking or otherwise agreed before the service is performed.
8. Privacy and communications
We use personal information to administer bookings, provide services, communicate with you, process payments and meet professional or legal obligations. Booking and account emails may include appointment information and secure links.
9. Website use and intellectual property
Website content is provided for general information. You may not misuse the website, interfere with its operation, attempt unauthorised access or reproduce protected content without permission.
10. Third-party links
This website may link to third-party websites or services we do not control, such as DFAT, foreign consulates, VFS Global, or other government and receiving authorities. These links are provided for your convenience. We do not endorse and are not responsible for the content, accuracy or practices of third-party websites, and your use of them is subject to their own terms.
11. Security and fraud awareness
We take reasonable steps to keep this website and your information secure, but no transmission over the internet can be guaranteed completely secure. Be alert to scams, including emails, texts or calls that appear to be from us but redirect you to a different website, request payment, or ask for sensitive personal or banking information. If you are ever unsure whether a communication is genuinely from us, contact us directly by phone using the number on this website, rather than a number or link provided in the message itself, before acting on it or transferring any funds.
12. Liability
To the maximum extent permitted by law, we are not responsible for losses caused by inaccurate information supplied by a customer, third-party systems or authorities, delays outside our reasonable control, or rejection by a receiving authority. Nothing in these terms excludes rights that cannot lawfully be excluded under Australian law.
13. Governing law
These terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction.
14. Contact us
Notary Public Victoria
Level 2, Suite 2.02, 365 Little Collins Street, Melbourne VIC 3000
Email: info@notarypublicvictoria.com.au
Phone: +61 415 804 861